The Remedy Web Ticketing interface provides a single destination for over 55,000 Countrywide employees to request helpdesk assistance. This was part of a larger project to consolidate all technical support information into a single portal.
The wireframes shown at right are the result of a redesign of the ticketing interface.
fig 1 – Diagram used to communicate how the user will interact with the system.
fig 2 – Detail of interaction diagram
fig 3 – Advanced search console wireframe
fig 4 – Detail of advanced search console
fig 5 – Overview of ticketing form
fig 6 – Detail of ticketing form